Terms of service

Last updated: 2 October 2026

Yisty is a private photo and video album for families, provided by Palms Collective, trading as Yisty (“we”, “us”). Each family has its own separate space, which only that family and the people it invites can see. By signing in to Yisty, or by opening an album that has been shared with you, you agree to these terms.

Who may use Yisty

• Family members sign in with their own Google account. They either start a space for their family, or join one after being invited by an existing member. A Google account can belong to one family.
• Guests may view only the albums or items shared with them, using the personal link and one-time code sent to their own email address.

Yisty is intended for adults.

Keeping access safe

• Do not share your sign-in, your invitation, your personal link or your one-time codes with anyone else.
• Tell us straight away if you think someone else has had access.
• Do not try to get around Yisty's security, or to see anything that has not been shared with you.

Photos and videos

• Everything in Yisty belongs to the family members who added it, or to whoever originally made it.
• If you are a guest, the photos and videos are shared with you privately. Please do not copy, repost or pass them on without the permission of the family member who shared them.
• Family members should only add photos and videos that they have the right to keep and share.

Plans and payment

This section applies to families who pay for Yisty. Some families are given their space without charge, and it does not apply to them.

• Price. A family's plan costs £6 a month and includes 100 GB for photos and videos, kept at full quality. Prices include any VAT that applies.
• Free trial. A new family can try Yisty free for 7 days. A payment card is asked for at the start. Nothing is charged during the trial, and we email a reminder before it ends. If you cancel before the trial ends you pay nothing; otherwise the plan begins and the first monthly payment is taken when the trial ends. During the trial a family can store up to 100 GB.
• Extra storage. If your family stores more than 100 GB, more room is added automatically in blocks of 50 GB, at £2.50 a month for each block, and we email you when that happens. A block added part-way through a month is charged for the part of the month that is left. When you free up space, blocks you no longer need are removed again, usually within a day, and you stop paying for them.
• Payments. Your plan renews each month until you cancel. Payments are taken by Stripe, our payment provider, from the card you gave. Yisty never sees or stores your card details.
• Who manages the plan. The family member who pays manages the plan. They can allow other family members to manage it too.
• Cancelling. You can cancel at any time from Settings. Your plan then runs to the end of the month you have paid for and is not renewed.
• If a payment fails we email you and try again over the following days. Nothing changes during that time. If payment still cannot be taken, the plan ends.
• When a plan ends, your family can still sign in to look at, download and share what is already there, but cannot add anything new. You can start the plan again at any time. We keep your photos and videos for at least 90 days after a plan ends. After that we may delete them, and we will email you before we do.
• Price changes. If the price changes we will email you at least 30 days beforehand, and you can cancel before the new price applies.
• A copy of your photos. You can download any photo or video at full quality at any time. If you would like a copy of everything, email us and we will provide one.

Nothing in these terms affects the rights the law gives you as a consumer.

Ending access

Family members can end a guest's access at any time. We may remove a member's access, or suspend or close a family's space, if these terms are broken or if we have to by law. We may close Yisty altogether; if we do, we will give families reasonable notice and the chance to take a copy of their photos and videos, and refund any payment for time not yet used.

No guarantees

We work hard to keep your photos and videos safe, and a second copy of each is kept in a separate store. Even so, Yisty is provided without any guarantee that it will always be available or free from faults, and we ask you to keep your own copies of anything irreplaceable. As far as the law allows, we are not liable for loss arising from the use of Yisty beyond the amount your family paid for it in the previous 12 months.

Privacy

The privacy policy explains what information Yisty holds and how it is used.

Changes

If these terms change, the new version will be published on this page with a new date.

Contact

Questions: hello@yisty.app